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Support

Experience peace of mind with Cristie software – your purchase includes 12 months of free support and maintenance, ensuring swift recovery with minimal disruption.

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We understand how critical and damaging business downtime can be. We also understand how vital it is to get your organization back up and running as quickly, with as little disruption as possible. As a result, for all Cristie software purchases made directly or through our partners, we include 12 months free software support and maintenance. This includes access to:

Forum

Cristie Knowledgebase and Support Forum

Technical Support

Technical support by telephone and email for full and trial users

Upgrades

Upgrades to the latest release of the software

Assistance

Assistance in setting up and testing software for evaluation purposes or for a proof of concept

Our first class support team are available 24 hours a day, 7 days a week throughout the whole year for Priority One issues to ensure they are on hand when needed. Our support team are a committed, knowledgeable and friendly group that can provide assistance for any of the supported operating systems (Windows, Linux, Solaris and AIX) that our software caters for.

Did you know?

Solutions to minor technical problems, tips and advice relating to Cristie products can be found at the Cristie Forum. Our support and technical team are frequently updating this area. So that question you have might have already been answered. Take a look for yourself.

Support Contact and Availability

Please have your contract number ready to assist before giving us a call.

Out of Hours Support

Available to customers with a valid Support Agreement

For severity 1* issues only (*production server failure, cannot perform recovery or actual loss of data occurring)

Severity 1 excludes DR testing or exercises unless prior arrangement with Cristie Support

UK Bank Holidays 2024

You can find a full list of 2024 bank holidays on the GOV UK website here.

Cristie Software Ltd

New Mill, Chestnut Lane
Stroud, GL5 3EW
United Kingdom

©2024 Cristie Software Ltd. Registered in England & Wales Number: 06395450
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